Target Operating Model
(TOM)
Why
Organizations face a dynamic and competitive landscape where achieving strategic objectives requires clear alignment between vision, operations, and resources. A Target Operating Model (TOM) serves as a blueprint for aligning people, processes, technology, and governance to ensure operational efficiency, customer satisfaction, and scalability. It bridges the gap between an organization’s strategy and its day-to-day execution, ensuring sustainable growth and resilience in a fast-changing environment.
How
- Defining Strategic Goals – Clarifying the desired outcomes, such as improved efficiency, customer focus, or market expansion.
- Analyzing the Current State – Assessing existing processes, structures, and capabilities to identify gaps and inefficiencies.
- Designing the Future State – Mapping out how the organization will operate, integrating optimal processes, technologies, and resource structures.
- Engaging Stakeholders – Collaborating across departments to ensure alignment and buy-in for the vision.
- Implementing the Model – Rolling out changes in phases to manage risks and enable smooth transitions.
- Continuously Improving – Monitoring performance and refining the operating model to adapt to new challenges and opportunities.
This approach combines strategic vision with practical steps to create a coherent and scalable framework for operations.
Result
- Strategic alignment, ensuring that all functions and processes work cohesively toward overarching business goals.
- Operational excellence, with streamlined processes, improved resource allocation, and optimized workflows.
- Enhanced agility, enabling faster adaptation to market changes, new technologies, or regulatory requirements.
- Improved user experience, by embedding user-centric processes and technologies into the operating model.
- Sustainable growth, through better scalability, cost-effectiveness, and a resilient organizational structure.
References
Words from our clients: hear what others have to say about our services
Joep mapped out the IT infrastructure for Inovum, benchmarked it against best practices, and provided realistic and achievable recommendations based on this analysis. He carefully considered what would be appropriate in relation to the organization’s size, existing expertise, and legal and regulatory requirements. Joep also assisted us in finding and selecting the right partners to carry out the upgrades and adjustments to our infrastructure.
I have come to know Joep as a highly skilled and pleasant consultant, as well as an extremely kind person. Someone who seamlessly transitions between strategic, tactical, and operational levels, and is not afraid to engage at the latter level. In addition, he possesses an extensive network. All these elements have been of great added value to both Inovum and myself.
I have known Joep for several decades. From personal experience I can say that working with Joep is a pleasure. In addition to being very knowledgeable, it is also fun to work with Joep. You have substantive good conversations in which there is also room to laugh.
Good, straight forward and fun conversations: what more could you want!
Good, straightforward and enjoyable conversations: what more could you want!
Having worked with Joep on various cycles I can highly appreciate and recommend his way of working:
- Down to earth, with the customers objectives in mind.
- Transparent to parties involved and with knowledgeable input to the discussions.
- Quality over speed, but don’t waste unnecessary time.
I have recently been working with Joep as part of a SAP Managed Cloud Provider selection process he was leading for a major global company. Joep is a very professional and deep experienced sourcing advisor with clear focus on customer satisfaction. Still he is fair and understands the requirements and drivers of the provider parties. As such he finds the right balance to achieve best results for the customer. His open and friendly character helps to moderate the selection process in an enjoyable and pragmatic way. I can recommend Joep to any customer that needs support to identify the right sourcing & cloud strategy. Personally, I hope that our paths cross again at other clients.
I highly recommend working with Joep. I know him as a trusted professional with deep knowledge of the IT industry. We worked together when Joep supported Fujitsu in benchmarking our services and advised them on optimizing them. I also learned that Joep is an excellent contract manager, service delivery manager, and sourcing director. Regardless of his role, he always maintains integrity in all his relationships.
I have worked with Joep in multiple opportunities. Joep is very passionate in sourcing/souring advisory, Joep always shows that he is knowledgeable on the different IT sourcing topics. He is very hands-on in solving potential issues but at the same time keeps the strategic goal in mind. Joep is easy to work with has a large network of people in the business, is flexible and above all transparent. It is a pleasure to work with Joep in customer engagements.
Joep is a trusted and valued member of our team. His industry knowledge, commercial experience, and his network of relationships are differentiators that, coupled with Joep’s demonstrable desire to achieve the best outcome for us makes our partnership rewarding and long-lasting.
Really enjoyed working with Joep on multiple engagements. Always very knowledgeable, responsive and pramatic. Looking forward to the next one !
I have worked with Joep in various ways over the past years. Joep has helped with RFP processes but has also been an interim Customer Service Manager on my team twice. The knowledge and expertise that Joe has developed over the years has been very useful. In his own way, he knows how to get employees and customers on board in a politically sensitive way. In addition, he has also been able to optimize Fujitsu's processes with his critical eye.
Joep helped us with the selection of a migration partner for the SAP S/4HANA migration. With a refreshing approach, Joep quickly drafted a requirement document for an information round. Thanks to Joep's extensive network, we were able to quickly sit down with six potential implementation partners for dialogue sessions.
Due to Joep's extremely flexible attitude, we were able to quickly adjust our plan to changing circumstances. In addition to the information sessions, Joep also helped us a lot with the contracts. During the implementation, Joep and his partners will continue to support us in monitoring progress and quality.
With his experience and knowledge of the IT market, Joep added a lot of value and our team was able to complete the selection process in a short period of time. Throughout the process, Joep clearly demonstrated that he does more than what was agreed upon. From the beginning to the end, he was involved and very driven. He is only satisfied when the customer is satisfied!
Joep is an effective connector who pragmatically implements optimization processes within organizations. He efficiently navigates and quickly provides direction with concrete action plans. Joep effortlessly creates connections between organizations by identifying their strengths and seeking combinations that lead to improved outcomes for all parties involved. With solid knowledge and an extensive network of experts, he ensures these professionals are readily available to accelerate progress. Joep also excels in the implementation phase, where he takes the lead and delivers tangible results.
I had the pleasure of working with Joep during a strategically important RFP process in the health insurance sector.
What really stood out was Joep’s commitment to a dialogue-driven approach. Rather than focusing solely on documents and deliverables, he actively encouraged structured dialogue sessions. That made all the difference — especially in a context where the client wasn’t just looking for a supplier, but for a true strategic partner.
Joep created space to explore not only the content of the proposal, but also the collaborative dynamics and the cultural fit — which are often the real differentiators in long-term engagements.
Beyond that, Joep brought clarity and momentum throughout the process. He ensured alignment between stakeholders, kept the structure tight, and safeguarded progress without losing flexibility.
A strategic procurement professional with both rigour and empathy — and a strong sense for the bigger picture.
Do you have a question or want to meet?
How you ensure that you do not automatically commit to disruption, Does it also provide support and support?
Observability makes the difference here. In a multi-vendor landscape, the integrated view is often lacking. Observability brings data from applications, infrastructure, and suppliers together into a single chain overview. This creates immediate visibility into dependencies, performance, and risks.
Is your steering organization changing along with it?
New technology, changing sourcing models, and higher business expectations call for a service management organization that can adapt, not retrospectively, but continuously.
Outsourcing IT does not start with an agreement, but with a conversation.
Many organizations outsource IT services based on assumptions. The business formulates requirements, suppliers present solutions, and the contract sets everything in stone.
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