AFM – Contract Management
The Dutch Authority for the Financial Markets (AFM) has gone through an extensive procurement process for the outsourcing of its entire IT service provision. The new service provision encompasses not only the transition to a new supplier, but also a broader transition of processes, governance, and the move to a public cloud.
SourceMinds supported the AFM in implementing contract management during this complex change and transition.
The Challenge
De AFM stond voor een organisatiebrede transitie waarbij de bestaande IT-dienstverlening beëindigd werd en een nieuwe leverancier verantwoordelijk werd voor de vernieuwde diensten en dienstverlening. Hierbij moesten continuïteit, compliance, governance en risico's zorgvuldig worden beheerst. Daarnaast speelde de overgang van traditionele infrastructuur naar een moderne cloudgerichte omgeving een belangrijke rol.
Our approach
SourceMinds supported the AFM with the setup and implementation of contract management according to the CATS CM methodology. The focus here was on:
- Contract analysis of the existing and new service provision.
- Setting up contract governance and consultation structures.
- Validating and completing KPIs, SLAs, and reports.
- Support with contracting and transition agreements.
- Ensuring compliance with contractual obligations regarding compliance, security, and continuity.
- Guiding the exit of the existing supplier and the onboarding of the new supplier.
Result
Through the efforts of SourceMinds, the AFM gained control over both the contractual and organizational aspects of the transition. The organization possesses a solid foundation for supplier management, clear governance, and a controlled transition process towards the new IT service provider.
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