The current agreement with your current supplier is approaching its end. There have been some challenges during the past period, and there's a sense of unrest within the organization. What will you do now? Several options are available:
👉 Select a new supplier This process requires a significant amount of time and effort, and it might entail substantial costs. Moreover, there's uncertainty about the performance of the new supplier and how well they will meet your expectations. How will the transition to the new supplier affect user continuity? Will the collaboration with the new party be as smooth? Does this align with user satisfaction?
👉 Extension with the current supplier You already have a history together, knowing both strengths and areas for improvement. By engaging in an open and honest conversation and understanding each other's needs, the existing collaboration can be strengthened, and service agreements can be adjusted to meet the current expectations and needs of users. Together, you can progress towards the desired outcome. This means no significant transition (expensive transition) and a predictable continuation of the collaboration.
The choice is yours.
#vandorpmanagementconsultancy #itsourcing #itoutsourcing #transformation #customersatisfaction #itstrategy
#contractlifecyclemanagement #sourceminds