AI is changing not only the way organizations work, but also the agreements they make with their IT suppliers.
Many outsourcing contracts were drafted at a time when AI played hardly any role. Nowadays, AI is increasingly being deployed within managed services, support processes, software development, and operational service delivery. This calls for a different perspective on contracts, governance, and supplier management.
As a result, new questions arise:
- How do you ensure transparency and control over AI usage?
- What agreements do you make regarding security and compliance?
- And are your KPIs and SLAs still appropriate for AI-driven service delivery?
- Who bears the ultimate responsibility?
Future-proof (out)sourcing contracts require clear agreements regarding governance, performance, risks, security, and the deployment of AI. Not to slow down innovation, but rather to make it manageable and valuable.
Organizations that engage in dialogue with their suppliers to adjust existing agreements strengthen collaboration and are better prepared for the technological developments yet to come.
Would you like to discuss the impact of AI on your (out)sourcing or supplier contracts? Contact us or call us directly for a no-obligation consultation: 010 - 203 66 40