๐ง๐ต๐ฒ ๐๐ฎ๐น๐๐ฒ ๐ผ๐ณ ๐ฐ๐ผ๐ป๐๐ถ๐ป๐๐ผ๐๐ ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ผ๐ณ ๐๐ผ๐๐ฟ ๐๐ง๐๐/๐๐ง๐ฆ๐ ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ฒ๐โฏ
Within IT service management, it's important for organizations not only to maintain their ITIL and ITSM processes but also to actively seek ways to improve them. These improvements are not just a means to maintain the status quo, but also a way to enhance efficiency and service quality.
๐ง๐ต๐ฒ ๐๐ฎ๐น๐๐ฒ ๐ผ๐ณ ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐
Improved ITIL/ITSM processes enable organizations to respond more quickly to changes, enhance service quality, and reduce costs, leading to higher user satisfaction. This directly translates into an increased "IT value experience."
๐ ๐๐๐๐๐ฒ๐บ๐ฎ๐๐ถ๐ฐ ๐ฎ๐ฝ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐ต ๐๐ผ ๐๐ฎ๐น๐๐ฒ ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ถ๐ผ๐ปโฏ
A systematic approach to improving ITIL/ITSM processes begins with identifying opportunities for value creation. This includes planning improvements, conducting awareness sessions, and training process coordinators, all aimed at maximizing value.
๐ง๐ต๐ฒ ๐๐ง๐๐๐ฐ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐ฉ๐ฎ๐น๐๐ฒ ๐ฆ๐๐๐๐ฒ๐บ (๐ฆ๐ฉ๐ฆ)
The ITIL4 Service Value System and the 7 guiding principles offer a flexible and integrated approach that helps organizations consistently deliver and improve value. These principles are focused on continuously increasing the value of services. They support adjustments due to changing business, technology, and market developments.
๐ Curious about how to approach such a process? Feel free to contact us.
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