IT Contract Lifecycle Management
Why
How
The IT contract lifecycle management process involves the creation, execution, and management of contracts related to the procurement of IT services and products. This process typically includes the following activities:
> Initiation: Establish a contract management system, register and evaluate all existing contracts, and create a risk profile for contracts.
> Execution: Evaluate contracts for ambiguity and missing information, identify key milestones and plan activities, update contract records, and conduct performance evaluations.
> Control: Verify that the contracted services still align with the organization’s needs, ensure invoice accuracy, and review compliance with market standards and the original business case.
> Change: Request and implement changes to contracts or services, plan actions based on contract milestones such as extension, renewal, or cancellation.
> Exit: Plan and execute contract termination, plan and execute handover activities, and close and archive the contract file.
Result
Good contract lifecycle management will bring you the following advantages:
> Improved efficiency: Properly managing IT contracts will help streamline the procurement process, reduce the risk of errors or misunderstandings, and ensure that the organization is getting the best value for its money.
> Relevance of the contracted service: By continuously addressing the changing business needs with your supplier, the supplier’s services can evolve along with the business needs.
> Enhanced supplier relationships: A well-managed IT contract will help establish a positive and productive relationship with suppliers, which lead to better quality of services and products and a more collaborative partnership overall.
> Risk management: Properly managing IT contracts will reduce the risk of disputes or other legal issues arising. It also ensures that the organization is complying with any relevant laws or regulations.
> Better decision-making: A robust IT contract lifecycle management process will provide visibility and transparency into the organization's IT spend and supplier relationships, underpinning better decision-making for future IT investments.
> Improved cost management: Effective IT contract management can help ensure that the organization is getting the best price for the services and products it procures, which can help reduce costs and improve the organization's bottom line.
References
Words from our clients: hear what others have to say about our services
Joep mapped out the IT infrastructure for Inovum, benchmarked it against best practices, and provided realistic and achievable recommendations based on this analysis. He carefully considered what would be appropriate in relation to the organization’s size, existing expertise, and legal and regulatory requirements. Joep also assisted us in finding and selecting the right partners to carry out the upgrades and adjustments to our infrastructure.
I have come to know Joep as a highly skilled and pleasant consultant, as well as an extremely kind person. Someone who seamlessly transitions between strategic, tactical, and operational levels, and is not afraid to engage at the latter level. In addition, he possesses an extensive network. All these elements have been of great added value to both Inovum and myself.
I have known Joep for several decades. From personal experience I can say that working with Joep is a pleasure. In addition to being very knowledgeable, it is also fun to work with Joep. You have substantive good conversations in which there is also room to laugh.
Good, straight forward and fun conversations: what more could you want!
Goede, rechttoe rechtaan en plezierige gesprekken: wat wil je nog meer!
Having worked with Joep on various cycles I can highly appreciate and recommend his way of working:
- Down to earth, with the customers objectives in mind.
- Transparent to parties involved and with knowledgeable input to the discussions.
- Quality over speed, but don’t waste unnecessary time.
I have recently been working with Joep as part of a SAP Managed Cloud Provider selection process he was leading for a major global company. Joep is a very professional and deep experienced sourcing advisor with clear focus on customer satisfaction. Still he is fair and understands the requirements and drivers of the provider parties. As such he finds the right balance to achieve best results for the customer. His open and friendly character helps to moderate the selection process in an enjoyable and pragmatic way. I can recommend Joep to any customer that needs support to identify the right sourcing & cloud strategy. Personally, I hope that our paths cross again at other clients.
Ik raad aan om met Joep samen te werken. Ik ken hem als een vertrouwde professional met diepgaande kennis van de IT-industrie. We hebben samengewerkt toen Joep Fujitsu ondersteunde bij het benchmarken van onze diensten en advies gaf over het optimaliseren van deze diensten. Bovendien heb ik geleerd dat Joep ook een uitstekende contractmanager, servicedeliverymanager en sourcingdirecteur is. In welke rol dan ook, hij houdt altijd zijn integriteit hoog in al zijn relaties.
I have worked with Joep in multiple opportunities. Joep is very passionate in sourcing/souring advisory, Joep always shows that he is knowledgeable on the different IT sourcing topics. He is very hands-on in solving potential issues but at the same time keeps the strategic goal in mind. Joep is easy to work with has a large network of people in the business, is flexible and above all transparent. It is a pleasure to work with Joep in customer engagements.
Joep is a trusted and valued member of our team. His industry knowledge, commercial experience, and his network of relationships are differentiators that, coupled with Joep’s demonstrable desire to achieve the best outcome for us makes our partnership rewarding and long-lasting.
Really enjoyed working with Joep on multiple engagements. Always very knowledgeable, responsive and pramatic. Looking forward to the next one !
I have worked with Joep in various ways over the past years. Joep has helped with RFP processes but has also been an interim Customer Service Manager on my team twice. The knowledge and expertise that Joe has developed over the years has been very useful. In his own way, he knows how to get employees and customers on board in a politically sensitive way. In addition, he has also been able to optimize Fujitsu's processes with his critical eye.
Joep helped us with the selection of a migration partner for the SAP S/4HANA migration. With a refreshing approach, Joep quickly drafted a requirement document for an information round. Thanks to Joep's extensive network, we were able to quickly sit down with six potential implementation partners for dialogue sessions.
Due to Joep's extremely flexible attitude, we were able to quickly adjust our plan to changing circumstances. In addition to the information sessions, Joep also helped us a lot with the contracts. During the implementation, Joep and his partners will continue to support us in monitoring progress and quality.
With his experience and knowledge of the IT market, Joep added a lot of value and our team was able to complete the selection process in a short period of time. Throughout the process, Joep clearly demonstrated that he does more than what was agreed upon. From the beginning to the end, he was involved and very driven. He is only satisfied when the customer is satisfied!
Joep is an effective connector who pragmatically implements optimization processes within organizations. He efficiently navigates and quickly provides direction with concrete action plans. Joep effortlessly creates connections between organizations by identifying their strengths and seeking combinations that lead to improved outcomes for all parties involved. With solid knowledge and an extensive network of experts, he ensures these professionals are readily available to accelerate progress. Joep also excels in the implementation phase, where he takes the lead and delivers tangible results.
Do you have a question or want to meet?
Measuring software quality: from gut feeling to insight
Software vormt de ruggengraat van vrijwel elke organisatie. Wanneer u veel matwerk applicaties heeft, is het meten van kwaliteit en onderhoudbaarheid geen nice-to-have, maar een must om de (toekomstige) kosten goed te kunnen managen. Het lastig om objectief...
The Power of a Sourcing Strategy: From Vision to Control
We leven in een tijd waarin technologie, marktdynamiek en organisatiedoelen voortdurend aan veranderingen onderhevig zijn, is een doordachte sourcingstrategie geen luxe. Toch blijft het voor veel organisaties een uitdaging om deze strategie concreet en...
Smarter Outsourcing: How the right support helps you make better choices
Met de huidige krapte in de arbeidsmarkt is het niet vreemd dat organisaties af en toe tegen grenzen aanlopen. Capaciteitstekort, ontbrekende specialistische kennis of simpelweg te weinig tijd om een goed onderbouwde sourcing strategie neer te zetten. Externe hulp...
Get in contact
Reach out to us for any questions