Services
Services
Sourcing Strategy
Markets and technology are changing and evolving every day. To make sure your IT keeps supporting the business process, a thorough sourcing strategy is essential. It ensures you to align IT services and products with the business strategy and its future evolution.
Leveranciersselectie en Contractering
Selecting a new supplier is not something you just do. It is a relationship that is entered into for a longer period of time and should bring value to both parties. We advise selection via a dialogue approach so that parties get to know each other during the process.The dialogues outcome ensures a final proposal request that will include all relevant information and expectations.
IT Contract Lifecycle Management
Technology and business requirements are constantly changing and evolving. This can sometimes happen very quickly due to external developments or rapidly changing business needs. By knowing the content of the contractual agreements, you can prevent inefficiency, minimise risks and make better decisions. A good supplier relationship is essential here.
ITSM Implementatie & verbetering
Organizations depend on technology to drive their operations, meet customer or user expectations, and achieve business goals. However, managing IT services effectively is complex, requiring alignment with business needs, reducing downtime, optimize costs and ensuring consistent quality. ITSM (IT Service Management) ensures that IT services are delivered in a structured, efficient, and user/customer-centric way, ultimately enabling organizations to perform at their best.
Target Operating Model (TOM)
Organizations face a dynamic and competitive landscape where achieving strategic objectives requires clear alignment between vision, operations, and resources. A Target Operating Model (TOM) serves as a blueprint for aligning people, processes, technology, and governance to ensure operational efficiency, customer satisfaction, and scalability. It bridges the gap between an organization’s strategy and its day-to-day execution, ensuring sustainable growth and resilience in a fast-changing environment.
SIAM (Service Integration and Management)
Managing multiple IT service providers without a structured approach leads to inefficiencies, inconsistent service quality, and lack of accountability. Service Integration and Management (SIAM) ensures seamless coordination, aligning IT services with business goals. It enhances service reliability, cost efficiency, and risk management by defining clear roles, responsibilities, and governance.
Do you have a question or want to meet?
References
Words from our clients: hear what others have to say about our services
Joep mapped out the IT infrastructure for Inovum, benchmarked it against best practices, and provided realistic and achievable recommendations based on this analysis. He carefully considered what would be appropriate in relation to the organization’s size, existing expertise, and legal and regulatory requirements. Joep also assisted us in finding and selecting the right partners to carry out the upgrades and adjustments to our infrastructure.
I have come to know Joep as a highly skilled and pleasant consultant, as well as an extremely kind person. Someone who seamlessly transitions between strategic, tactical, and operational levels, and is not afraid to engage at the latter level. In addition, he possesses an extensive network. All these elements have been of great added value to both Inovum and myself.
I have known Joep for several decades. From personal experience I can say that working with Joep is a pleasure. In addition to being very knowledgeable, it is also fun to work with Joep. You have substantive good conversations in which there is also room to laugh.
Good, straight forward and fun conversations: what more could you want!
Good, straightforward and enjoyable conversations: what more could you want!
Having worked with Joep on various cycles I can highly appreciate and recommend his way of working:
- Down to earth, with the customers objectives in mind.
- Transparent to parties involved and with knowledgeable input to the discussions.
- Quality over speed, but don’t waste unnecessary time.
I have recently been working with Joep as part of a SAP Managed Cloud Provider selection process he was leading for a major global company. Joep is a very professional and deep experienced sourcing advisor with clear focus on customer satisfaction. Still he is fair and understands the requirements and drivers of the provider parties. As such he finds the right balance to achieve best results for the customer. His open and friendly character helps to moderate the selection process in an enjoyable and pragmatic way. I can recommend Joep to any customer that needs support to identify the right sourcing & cloud strategy. Personally, I hope that our paths cross again at other clients.
I highly recommend working with Joep. I know him as a trusted professional with deep knowledge of the IT industry. We worked together when Joep supported Fujitsu in benchmarking our services and advised them on optimizing them. I also learned that Joep is an excellent contract manager, service delivery manager, and sourcing director. Regardless of his role, he always maintains integrity in all his relationships.
I have worked with Joep in multiple opportunities. Joep is very passionate in sourcing/souring advisory, Joep always shows that he is knowledgeable on the different IT sourcing topics. He is very hands-on in solving potential issues but at the same time keeps the strategic goal in mind. Joep is easy to work with has a large network of people in the business, is flexible and above all transparent. It is a pleasure to work with Joep in customer engagements.
Joep is a trusted and valued member of our team. His industry knowledge, commercial experience, and his network of relationships are differentiators that, coupled with Joep’s demonstrable desire to achieve the best outcome for us makes our partnership rewarding and long-lasting.
Really enjoyed working with Joep on multiple engagements. Always very knowledgeable, responsive and pramatic. Looking forward to the next one !
I have worked with Joep in various ways over the past years. Joep has helped with RFP processes but has also been an interim Customer Service Manager on my team twice. The knowledge and expertise that Joe has developed over the years has been very useful. In his own way, he knows how to get employees and customers on board in a politically sensitive way. In addition, he has also been able to optimize Fujitsu's processes with his critical eye.
Joep helped us with the selection of a migration partner for the SAP S/4HANA migration. With a refreshing approach, Joep quickly drafted a requirement document for an information round. Thanks to Joep's extensive network, we were able to quickly sit down with six potential implementation partners for dialogue sessions.
Due to Joep's extremely flexible attitude, we were able to quickly adjust our plan to changing circumstances. In addition to the information sessions, Joep also helped us a lot with the contracts. During the implementation, Joep and his partners will continue to support us in monitoring progress and quality.
With his experience and knowledge of the IT market, Joep added a lot of value and our team was able to complete the selection process in a short period of time. Throughout the process, Joep clearly demonstrated that he does more than what was agreed upon. From the beginning to the end, he was involved and very driven. He is only satisfied when the customer is satisfied!
Joep is an effective connector who pragmatically implements optimization processes within organizations. He efficiently navigates and quickly provides direction with concrete action plans. Joep effortlessly creates connections between organizations by identifying their strengths and seeking combinations that lead to improved outcomes for all parties involved. With solid knowledge and an extensive network of experts, he ensures these professionals are readily available to accelerate progress. Joep also excels in the implementation phase, where he takes the lead and delivers tangible results.
I had the pleasure of working with Joep during a strategically important RFP process in the health insurance sector.
What really stood out was Joep’s commitment to a dialogue-driven approach. Rather than focusing solely on documents and deliverables, he actively encouraged structured dialogue sessions. That made all the difference — especially in a context where the client wasn’t just looking for a supplier, but for a true strategic partner.
Joep created space to explore not only the content of the proposal, but also the collaborative dynamics and the cultural fit — which are often the real differentiators in long-term engagements.
Beyond that, Joep brought clarity and momentum throughout the process. He ensured alignment between stakeholders, kept the structure tight, and safeguarded progress without losing flexibility.
A strategic procurement professional with both rigour and empathy — and a strong sense for the bigger picture.
There's more after selecting a supplier.
Het selectieproces kent een duidelijk begin en einde. Het einde wordt bepaald door het moment waarop alle contractdocumenten zijn ondertekend en de handtekeningen op de Master Service Agreement zijn geplaatst. Het moment waar de rol van de sourcing advisor bij...
How do you conduct a good reference call?
A reference call should be the moment when you really get a behind-the-scenes look at a potential supplier or partner. Unfortunately, in practice, this often isn’t the case. Too often, it’s just a polite conversation full of generalities, and you’re unlikely to hear the message you really want. Never trust just one positive reference call blindly.
Better service doesn't start with measuring, but with truly understanding each other
In many organizations, I still see enormous SLA documents. They're crammed with KPIs, hoping that "measuring is knowing" will automatically lead to better service.
Get in contact
Reach out to us for any questions