{"id":3251,"date":"2026-01-05T12:18:38","date_gmt":"2026-01-05T11:18:38","guid":{"rendered":"https:\/\/sourceminds.nl\/?p=3251"},"modified":"2026-01-05T12:19:24","modified_gmt":"2026-01-05T11:19:24","slug":"sla-naar-xla-balans","status":"publish","type":"post","link":"https:\/\/sourceminds.nl\/en\/blogs\/sla-naar-xla-balans\/","title":{"rendered":"From SLA to XLA: How do you maintain balance?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Readtime:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min<\/span><\/span>\n<p>More and more organizations want to transition from traditional SLAs to Experience Level Agreements (XLAs). A logical development: customer experience is crucial. But how do you ensure you don't lose the solid foundation of SLAs?<\/p>\n\n\n\n<p>The answer lies in integration, not replacement. Basic SLA KPIs remain essential for measurable performance and compliance. XLAs add a human dimension: how do users experience the service? By cleverly combining both frameworks, you create control and value.<\/p>\n\n\n\n<p>Start with a clear governance structure, measure both hard KPIs and soft UX indicators, and ensure that suppliers understand that XLAs are not optional extras, but part of the contractual foundation. Achieving a good UX requires mutual information sharing and mature collaboration.<\/p>\n\n\n\n<p><br>\ud83d\udc49 Want to know how SourceMinds helps organizations with SLA\/XLA integration? Contact us: 010-2036640 or read the <a href=\"https:\/\/sourceminds.nl\/en\/artikelen\/van-xla-naar-sla\/\" title=\"\">FULL ARTICLE<\/a>.<\/p>\n\n\n\n<p>#sourceminds #itcontracting #itsourcing #itstrategy #contractlifecyclemanagment #contractmanagement #itsm #siam #aanbesteding<\/p>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Leestijd:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min<\/span><\/span>Steeds meer organisaties willen de stap van traditionele SLA\u2019s naar Experience Level Agreements (XLA\u2019s) zetten. Een logische ontwikkeling: klantbeleving is cruciaal. Maar hoe zorg je dat je de solide basis van de SLA\u2019s niet verliest? Het antwoord ligt in&nbsp;integratie, niet vervanging. Basis SLA KPI\u2019s blijven essentieel voor meetbare prestaties en compliance. XLA\u2019s voegen daar een [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[37,36],"class_list":["post-3251","post","type-post","status-publish","format-standard","hentry","category-blogs","tag-sla","tag-xla"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/posts\/3251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/comments?post=3251"}],"version-history":[{"count":1,"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/posts\/3251\/revisions"}],"predecessor-version":[{"id":3252,"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/posts\/3251\/revisions\/3252"}],"wp:attachment":[{"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/media?parent=3251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/categories?post=3251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/tags?post=3251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}