{"id":3091,"date":"2025-10-21T09:00:00","date_gmt":"2025-10-21T07:00:00","guid":{"rendered":"https:\/\/sourceminds.nl\/?p=3091"},"modified":"2025-11-11T15:19:22","modified_gmt":"2025-11-11T14:19:22","slug":"geen-xla-zonder-sla","status":"publish","type":"post","link":"https:\/\/sourceminds.nl\/en\/blogs\/geen-xla-zonder-sla\/","title":{"rendered":"No XLA without an SLA"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Readtime:<\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">min<\/span><\/span>\n<div class=\"et_d4_element et_pb_section et_pb_section_0  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><!-- divi:paragraph -->\n<p>Many IT projects revolve around the SLA (Service Level Agreement), providing clear agreements on performance aspects such as uptime, response times, and availability (a solid foundation). But the true added value lies not only in fulfilling these agreements, but also in how users actually experience the service.&nbsp;<\/p>\n<!-- \/divi:paragraph -->\n\n<!-- divi:paragraph -->\n<p>The XLA (Experience Level Agreement) is a crucial component of this. By using XLAs in addition to SLAs, you move from purely technical performance to creating demonstrable added value for the organization. This revolves around end-user satisfaction and their daily interaction with systems and processes. Even if the technology is sound on paper, true value only emerges when people work smoothly and enjoy using IT.&nbsp;<\/p>\n<!-- \/divi:paragraph -->\n\n<!-- divi:paragraph -->\n<p>When you treat SLAs and XLAs equally, you create a complete picture of the service delivery. You not only ensure that systems do what they're supposed to do, but you also invest in a pleasant user experience. This delivers immediate benefits: less resistance to change, faster adoption of new tools and systems, and a higher chance of successful implementations.&nbsp;<\/p>\n<!-- \/divi:paragraph -->\n\n<!-- divi:paragraph -->\n<p>Organizations that consciously prioritize user experience demonstrably reap the benefits. By continuously measuring and improving collaboratively, problems are identified and resolved more quickly, processes run more smoothly, and employee satisfaction increases. The added value is immediately noticeable and measurable in daily practice.&nbsp;<\/p>\n<!-- \/divi:paragraph -->\n\n<!-- divi:paragraph -->\n<p>Achieving an XLA requires a mature approach from all organizations involved. While the SLA primarily focuses on resolving incidents, the XLA focuses on the user experience. By combining both, you not only ensure compliance with agreements but also create added value together.&nbsp;<\/p>\n<!-- \/divi:paragraph -->\n\n<!-- divi:paragraph -->\n<p>\ud83d\udc49 Curious how your organization can leverage XLAs alongside SLAs to extract more value from IT services? Contact SourceMinds. We'd love to help you realize true added value for your organization.&nbsp;<\/p>\n<!-- \/divi:paragraph -->\n\n<!-- divi:paragraph -->\n<p><strong>#sourceminds<\/strong> <strong>#itcontracting<\/strong>\u202f<strong>#itsourcing<\/strong> <strong>#xla<\/strong> <strong>#itstrategy<\/strong>\u202f<strong>#contractlifecyclemanagment<\/strong>\u202f<strong>#contractmanagement<\/strong> <strong>#itsm #cobit\u202f<\/strong>\u202f&nbsp;<\/p>\n<!-- \/divi:paragraph --><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Readtime:<\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">min<\/span><\/span><\/p>","protected":false},"author":2,"featured_media":3108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>In veel IT-trajecten staat de SLA (Service Level Agreement) centraal, duidelijke afspraken over prestaties als uptime, responstijden en beschikbaarheid (het fundament op orde). Maar de echte toegevoegde waarde zit niet alleen in het nakomen van die afspraken, maar juist in hoe gebruikers de dienstverlening daadwerkelijk ervaren.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>De XLA (Experience Level Agreement) vormt hierin een essentieel onderdeel. Door naast SLA\u2019s ook XLA\u2019s in te zetten, maak je de stap van puur technische prestaties naar het cre\u00ebren van aantoonbare meerwaarde voor de organisatie. Het draait hierbij om de tevredenheid van eindgebruikers en hun dagelijkse interactie met systemen en processen. Zelfs als de techniek \u2018op papier\u2019 klopt, ontstaat pas echt waarde als mensen soepel en met plezier met de IT werken.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Wanneer je SLA\u2019s en XLA\u2019s gelijkwaardig behandelt, ontstaat er een compleet beeld van de dienstverlening. Je waarborgt niet alleen dat systemen doen wat ze moeten doen, maar je investeert ook in een prettige gebruikerservaring. Dit levert direct voordelen op: minder weerstand tijdens veranderingen, snellere acceptatie van nieuwe tools en systemen en een hogere kans op succesvolle implementaties.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Organisaties die bewust sturen op gebruikerservaring plukken daar aantoonbaar de vruchten van. Door continu in gezamenlijkheid te meten en te verbeteren, worden problemen sneller gesignaleerd en opgelost, verlopen processen soepeler en stijgt de tevredenheid van medewerkers. De extra waarde is direct merkbaar \u00e9n meetbaar in de dagelijkse praktijk.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Het behalen van een XLA vraagt om een volwassen aanpak van alle betrokken organisaties. Waar de SLA vooral gericht is op het oplossen van incidenten, focust de XLA zich op de beleving van de gebruiker. Door beide te combineren, zorg je niet alleen voor het nakomen van afspraken, maar cre\u00eber gezamenlijk de meerwaarde.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\ud83d\udc49 Benieuwd hoe jouw organisatie met XLA\u2019s naast SLA\u2019s meer waarde uit IT-dienstverlening haalt? Neem contact op met SourceMinds. Wij denken graag mee over het realiseren van \u00e9chte toegevoegde waarde voor jouw organisatie.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>#sourceminds<\/strong> <strong>#itcontracting<\/strong>\u202f<strong>#itsourcing<\/strong> <strong>#xla<\/strong> <strong>#itstrategy<\/strong>\u202f<strong>#contractlifecyclemanagment<\/strong>\u202f<strong>#contractmanagement<\/strong> <strong>#itsm #cobit\u202f<\/strong>\u202f&nbsp;<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Combineer SLA\u2019s en XLA\u2019s voor maximale IT-waarde en een optimale gebruikerservaring. 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