{"id":3767,"date":"2026-07-15T16:47:28","date_gmt":"2026-07-15T14:47:28","guid":{"rendered":"https:\/\/sourceminds.nl\/?page_id=3767"},"modified":"2026-07-15T16:48:21","modified_gmt":"2026-07-15T14:48:21","slug":"de-heus-herinrichting-infrastructure-management-sourcingstrategie","status":"publish","type":"page","link":"https:\/\/sourceminds.nl\/en\/cases\/de-heus-herinrichting-infrastructure-management-sourcingstrategie\/","title":{"rendered":"Case De Heus \u2013 Herinrichting Infrastructure Management en sourcingstrategie"},"content":{"rendered":"<div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_3 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1>De Heus \u2013 Redesign of Infrastructure Management and Sourcing Strategy<\/h1><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>De Heus faced the challenge of fundamentally overhauling its IT infrastructure and sourcing model. The organization operates internationally with a combination of Dutch and Global IT activities, where responsibilities were distributed across multiple suppliers and internal teams.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>The existing situation was characterized by fragmentation, overlap in responsibilities, and differences in working methods between regions. At the same time, international growth, cloud adoption, and digitization called for a scalable and unified IT model.<\/p>\n<p>SourceMinds supported De Heus in shaping and realizing a future-proof sourcing strategy as well as the associated supplier selection for infrastructure management.<\/p>\n<p><strong><\/strong><\/p>\n<p><strong>The Challenge<\/strong><\/p>\n<p>The complexity lay not only in technology, but primarily in the organization:<\/p>\n<ul>\n<li>Division of responsibilities between NL and Global IT<\/li>\n<li>Multiple suppliers with overlapping roles<\/li>\n<li>Limited control over end-to-end service delivery<\/li>\n<li>Differences in maturity and governance between regions<\/li>\n<\/ul>\n<p>De Heus wanted to work towards a model in which it takes the lead as ICT orchestrator itself, with clear frameworks for collaboration with external partners.<\/p>\n<p><strong><\/strong><\/p>\n<p><strong>The Approach<\/strong><\/p>\n<p>SourceMinds guided the process from strategy to contracting, with an explicit dialogue-driven approach.<\/p>\n<ol>\n<li>Sourcing strategy and target model<\/li>\n<\/ol>\n<ul>\n<li>Analysis of current infrastructure and vendor landscape<\/li>\n<li>Defining a target architecture and sourcing direction<\/li>\n<li>Establishing clear service domains with ownership<\/li>\n<li>Clear demarcation between governance (De Heus) and delivery (vendors)<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Market approach via Request for Dialogue (RfD)<\/li>\n<\/ol>\n<ul>\n<li>Actively gathering information on the strategy from the market<\/li>\n<li>Testing choices regarding governance, collaboration, and global support<\/li>\n<li>Refining scope and requirements<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>Dialogue sessions<\/li>\n<\/ol>\n<ul>\n<li>Sessions with selected vendors<\/li>\n<li>Focus on:\n<ul>\n<li>Governance and Operational Service Integration<\/li>\n<li>Multi-vendor collaboration<\/li>\n<li>24\/7 support for international organization<\/li>\n<\/ul>\n<\/li>\n<li>Actively involving vendors in thinking about the best implementation<\/li>\n<\/ul>\n<ol start=\"4\">\n<li>Selection and contracting<\/li>\n<\/ol>\n<ul>\n<li>Drafting and issuing a sharply defined RFP<\/li>\n<li>Structured assessment and consensus building<\/li>\n<li>Guiding decision-making and contractual agreements<\/li>\n<\/ul>\n<p>During the process, the emphasis was on topics such as governance, multi-vendor collaboration, and international service delivery, essential within the complex NL\/Global context.<\/p>\n<p><strong><\/strong><\/p>\n<p><strong>Result<\/strong><\/p>\n<p>The process has led to a clear and future-proof IT and sourcing setup:<\/p>\n<ul>\n<li>Clear sourcing strategy and governance model<\/li>\n<li>Less fragmentation among suppliers<\/li>\n<li>Clear responsibilities per service domain<\/li>\n<li>Strengthened governance position for De Heus<\/li>\n<li>Better alignment with the international organization and growth<\/li>\n<\/ul>\n<p><strong><\/strong><\/p>\n<p><strong>The role of SourceMinds<\/strong><\/p>\n<p>SourceMinds acted as an independent advisor and director, where strategy and execution went hand in hand. By combining substantive infrastructure knowledge with sourcing expertise, we helped De Heus gain control over both direction and realization.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_3 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>Get in contact<\/h2>\n<p>Reach out to us for any questions<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue081<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Noordeindseweg 88, 2651CX Berkel en Rodenrijs<\/span><\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><a href=\"mailto:Joep@sourceminds.nl\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue076<\/span><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><a href=\"mailto:Joep@sourceminds.nl\">joep@sourceminds.nl<\/a><\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><a href=\"mailto:Info@sourceminds.nl\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue076<\/span><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><a href=\"mailto:Info@sourceminds.nl\">info@sourceminds.nl<\/a><\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_3  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue090<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>010 - 203 66 40<\/span><\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<div id=\"et_pb_contact_form_0\" class=\"et_pb_with_border et_pb_module et_d4_element et_pb_contact_form_0 et_hover_enabled et_pb_contact_form_container clearfix et_block_module\" data-form_unique_num=\"0\" data-form_unique_id=\"\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et-pb-contact-message\"><\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_contact\">\n\t\t\t\t\t<form class=\"et_pb_contact_form clearfix\" method=\"post\" action=\"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/pages\/3767\" data-trp-original-action=\"https:\/\/sourceminds.nl\/en\/wp-json\/wp\/v2\/pages\/3767\">\n\t\t\t\t\t\t<p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_last\" data-id=\"company\" data-type=\"input\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_company_0\" class=\"et_pb_contact_form_label\">Company name<\/label>\n\t\t\t\t<input type=\"text\" id=\"et_pb_contact_company_0\" class=\"input\" value=\"\" name=\"et_pb_contact_company_0\" data-required_mark=\"required\" data-field_type=\"input\" data-original_id=\"company\" placeholder=\"Company name\">\n\t\t\t<\/p><p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_1 et_pb_contact_field_last\" data-id=\"name\" data-type=\"input\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_name_0\" class=\"et_pb_contact_form_label\">Name<\/label>\n\t\t\t\t<input type=\"text\" id=\"et_pb_contact_name_0\" class=\"input\" value=\"\" name=\"et_pb_contact_name_0\" data-required_mark=\"required\" data-field_type=\"input\" data-original_id=\"name\" placeholder=\"Name\">\n\t\t\t<\/p><p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_2 et_pb_contact_field_half\" data-id=\"phone\" data-type=\"input\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_phone_0\" class=\"et_pb_contact_form_label\">Phone<\/label>\n\t\t\t\t<input type=\"text\" id=\"et_pb_contact_phone_0\" class=\"input\" value=\"\" name=\"et_pb_contact_phone_0\" data-required_mark=\"required\" data-field_type=\"input\" data-original_id=\"phone\" placeholder=\"Phone\">\n\t\t\t<\/p><p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_3 et_pb_contact_field_half et_pb_contact_field_last\" data-id=\"email\" data-type=\"email\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_email_0\" class=\"et_pb_contact_form_label\">Email Address<\/label>\n\t\t\t\t<input type=\"text\" id=\"et_pb_contact_email_0\" class=\"input\" value=\"\" name=\"et_pb_contact_email_0\" data-required_mark=\"required\" data-field_type=\"email\" data-original_id=\"email\" placeholder=\"Email Address\">\n\t\t\t<\/p><p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_4 et_pb_contact_field_last\" data-id=\"message\" data-type=\"text\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_message_0\" class=\"et_pb_contact_form_label\">Message<\/label>\n\t\t\t\t<textarea name=\"et_pb_contact_message_0\" id=\"et_pb_contact_message_0\" class=\"et_pb_contact_message input\" data-required_mark=\"required\" data-field_type=\"text\" data-original_id=\"message\" placeholder=\"Message\"><\/textarea>\n\t\t\t<\/p>\n\t\t\t\t\t\t<input type=\"hidden\" value=\"et_contact_proccess\" name=\"et_pb_contactform_submit_0\"\/>\n\t\t\t\t\t\t<div class=\"et_contact_bottom_container\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<button type=\"submit\" name=\"et_builder_submit_button\" class=\"et_pb_contact_submit et_pb_button\" data-icon=\"5\">Submit<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"_wpnonce-et-pb-contact-form-submitted-0\" name=\"_wpnonce-et-pb-contact-form-submitted-0\" value=\"593b6929a5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/3767\" \/>\n\t\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":335,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3767","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.5 - 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