{"id":1935,"date":"2025-02-10T16:53:28","date_gmt":"2025-02-10T15:53:28","guid":{"rendered":"https:\/\/sourceminds.nl\/?page_id=1935"},"modified":"2025-06-09T21:05:16","modified_gmt":"2025-06-09T19:05:16","slug":"pink-elephant-assessing-the-itil-processes","status":"publish","type":"page","link":"https:\/\/sourceminds.nl\/en\/cases\/pink-elephant-assessing-the-itil-processes\/","title":{"rendered":"Case Pink Elephant &#8211; Assessing the ITIL processes"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.23.4&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(12,119,180,0.16) 0%|rgba(6,48,75,0.69) 97%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(40,40,40,0.79)&#8221; background_color_gradient_end=&#8221;rgba(40,40,40,0.86)&#8221; background_image=&#8221;https:\/\/sourceminds.nl\/wp-content\/uploads\/2025\/02\/pink3.jpg&#8221; custom_margin=&#8221;||||false&#8221; custom_padding=&#8221;5vw||5vw||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.20.0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;64px&#8221; header_line_height=&#8221;1.1em&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;800px&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;||||false|false&#8221; text_font_size_tablet=&#8221;14px&#8221; text_font_size_last_edited=&#8221;off|desktop&#8221; header_font_size_tablet=&#8221;44px&#8221; header_font_size_phone=&#8221;32px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Pink Elephant &#8211; Assessing the ITIL Processes\u00a0<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.6em&#8221; header_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;800px&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;20px||20px||true&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]Een volledig evaluatierapport over de huidige belangrijkste ITIL-processen voor Pink Elephant.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.0&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Stats&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7f7fa&#8221; custom_padding=&#8221;30px||30px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;bc6cae60-9fd0-48b3-a032-f2876734c2dd&#8221; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Het onderzoek richt zich op hoe de processen binnen de scope worden beschreven, ge\u00efmplementeerd, uitgevoerd, beheerd, gemonitord en verbeterd. Zowel individuele processen als het overkoepelende kwaliteitssysteem worden onderzocht.<\/p>\n<p>De scope van het onderzoek betreft de volwassenheid van de volgende servicemanagementprocessen:<\/p>\n<ul>\n<li><span><\/span>Incident management<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li><span><\/span>Request fulfillment<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li><span><\/span>Problem management<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li><span><\/span>Change management<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li><span><\/span>Configuration\/asset management<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li><span><\/span>Service level management<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li><span><\/span>Portfolio\/catalogue management<\/li>\n<\/ul>\n<p>Het normatieve kader dat voor dit onderzoek is gebruikt, is een combinatie van kaders uit ITIL4, FitSM, ISO\/IEC 20000 en COBIT. Deze kaders bieden richtlijnen voor zowel het overkoepelende kwaliteitssysteem als de individuele processen.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#daefff&#8221; global_module=&#8221;1022&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#213a4f&#8221; text_font_size=&#8221;15px&#8221; link_text_color=&#8221;#666666&#8243; header_2_text_color=&#8221;#213a4f&#8221; max_width=&#8221;600px&#8221; custom_margin=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Neem contact op<\/h2>\n<p>Heb je vragen? Laat het ons weten.[\/et_pb_text][et_pb_blurb title=&#8221;Noordeindseweg 88, 2651CX Berkel en Rodenrijs&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe081;||divi||400&#8243; icon_color=&#8221;#213a4f&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;20px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Montserrat|500|||||||&#8221; header_text_color=&#8221;#213a4f&#8221; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;1.5em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;2em&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||20px|&#8221; custom_margin_tablet=&#8221;|||&#8221; custom_margin_phone=&#8221;|||0px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; animation=&#8221;off&#8221; icon_font_size=&#8221;20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;joep@minds.creativs.nl&#8221; 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Zowel individuele processen als het overkoepelende kwaliteitssysteem worden onderzocht. 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